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Client's charter

We promise to:

  • Prepare the first draft of the annual budget to the State Cabinet twenty-four (24) working days before the State Assembly;
  • Deliver Establishment Warrant  within ten (10) working days from the date of receipt of the documents signed by the Minister of Finance;
  • Deliver  the results of the application of state loans to state agencies within thirty (30) working days;
  • Deliver results for virement to state ministries and departments  within a period of ten (10) working days;
  • Deliver results for financial assistance to non-governmental organizations, religious organisations and government assisted schools every two (2) times a year;
  • Deliver the results of the application of advances under the AP54 within twenty-one (21) days;
  • Deliver the following results: -
    • Government housing loan application within five (5) working days after the application is received from the State Treasury Department;
    • Office space rental applications within twenty-one (21) working days.
  • Ensure that audit reports will be presented to the client within one (1) month after the audit process;
  • Deliver the authorization letter of Goods Trade Exchange (Barter Trade) three (3) working days after the decision from the Minister of Finance is received;
  • Deliver results for the appointment of consultants within seven (7) working days after consideration;
  • Provide general and financial information of public agencies as well as state investments within seven (7) working days;
  • Communicate the results of the investment proposals from public agencies within fourteen (14) working days;
  • Convey decisions of government procurement within five (5) working days after consideration;
  • Deliver Contractor Registration Certificate within ten (10) working days after consideration; and
  • Deliver results to write off loss and disposal within five (5) working days after consideration.